FAQ
What payments do you accept?
We accept credit cards, PayPal, money orders, and checks.
What are your shipment methods?
We ship airport to airport or FedEx. We ship out of Cleveland and Pittsburgh. Our customers can also enjoy our 48% FedEx discount.
How do you handle DOA (Dead On Arrival)?
We ask that the customer absorb the first 5% of DOA loss. Our live arrival rates are outstanding. Our customers report less than 1% of DOA per year. We will not ship any corals that are not in perfect health.
What if the shipment is lost or delayed by the airline or FedEx?
We have the one of the best live arrival policies in the industry. We guarantee live arrival no matter what, even if the package is lost or delayed for any reason. We want our customers to have peace of mind and know we are looking out for their best interest.
Do you offer any terms or payment plans?
We do not offer any credit or terms. All shipments must be paid up front. One option is to use your charge card and that will give you some time before the bill will be due.
