What’s Included with our Live Arrival Guarantee
Buy with confidence and enjoy a stress free shipment. Our company has the very best guarantee in the business. If anything in your order does not arrive alive we will replace it on your next order. We DO NOT ask that you absorb the first 5% or 10% of the loss. We DO NOT make excuses for DOA such as UPS lost the package or weather delays caused the loss. If this happens WE WILL still cover all of the items and replace them for you if they are DOA. We would never feel right about making you pay for an item you did not get. It is our job to get these items to you in good health so you can make a profit.
You must take all steps possible to file a claim if there are any delays or damages for any reason with the shipping company (i.e. UPS, Airlines). All DOA claims are strictly at the discretion of Eye Catching Coral, LLC. All decisions about replacements and validity of claims will be made solely by Eye Catching Coral. We will replace item(s) and include it on your next order. If no replacement is available we will issue credit on your next order. We do not issue refunds back to the credit card or any credit towards shipping.
To be covered under our DOA Policy
If any items are DOA or badly damaged you must complete our credit request form and submit photos within 24 hours of arrival. The credit link can be found on your invoice email.
Corals should be removed from their bags and photoed under daylight lighting so that we can access the DOA piece.
You must arrive at the airport in a timely manner after the shipment arrives (within 3 hours).
If the shipment comes UPS, you must be there to sign for it on first delivery attempt.
If the UPS shipment is held for pickup, you must pickup the shipment in a timely manner (within 3 hours).
Please note there are no exceptions to these policies.